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Frequently Asked Questions
How long is the approval process?
Application review takes 1-2 business days. For tax-exempt status, email your certificates to james@dolcewe.com for processing within 2 business days.
Who qualifies for the Trade Program?
Our program is open to interior designers, architects, staging professionals, real estate developers, hospitality professionals, and small business owners.
What documentation is required?
You'll need:
- Professional Documentation: Business License, Resale Certificate, or membership proof (ASID, IIDA)
- Online Presence: Company website or professional social media profile
How do I use my trade discount?
Log in with your registered email and apply your discount code at checkout. Follow these steps:
- Select your products
- Input measurements
- Choose customization options
- Apply trade discount at checkout
Is trade pricing available on all products?
Yes, trade pricing applies to all products, including custom orders.
Is there a minimum order requirement?
No minimum order quantity or dollar amount is required.
Do you offer sample books?
Approved trade partners receive complimentary sample collections upon providing shipping information.
Can I combine discounts?
Trade discounts cannot be combined with other promotional offers.
What are the delivery timeframes?
Delivery times vary by product type and shipping method. View our Shipping Policy for detailed information.
How do I get support?
Contact james@dolcewe.com for help
- Order placement/modifications
- Order tracking
- Product inquiries
- After-sales support
Where can I find measuring guides?
Access our measuring tools:
How do I track orders?
Use our Track Order feature with your email and order number.
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